refund, repair, exchange or credit policy
You are entitled to a refund, repair, exchange or credit if the products you've purchased from minimax.com.au are faulty. Where a problem with a product is not a major fault, Minimax can choose whether to repair or replace the item or provide a refun
You are entitled to an exchange if we unfortunately deliver a product that is not the same as the item depicted on minimax.com.au or if we sent the wrong item. If an item is missing from your order please let us know which one so we can rectify this
If you have changed your mind about your purchase Minimax has a Change of Mind Returns Policy. Items are returned within 30 days of the time of receipt of gooods. You have proof of purchase and items are in original, unopened and undamaged packaging.
We try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues can occur. If you have not purchased Route Package protection then please send a photo of the broken/damaged item(s) you re
If the item you received is not what you expected, Minimax has a 30 Day change of mind returns policy. A product can be returned for a refund if it's in the same condition and original packaging, has been unused and with any labels attached. Include
We understand that sometimes you may change your mind about a product after making a purchase. To facilitate a return for a change of mind, Minimax offers a 30 Day Change of Mind Returns policy. The product must be returned in original packaging/cond
If the product you received does not meet your expectations in terms of size or quality, and you need it to be exchanged, you are welcome to return the order to any of our Minimax stores, provided the product is in its original saleable condition and