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How can I track my Minimax order?
To track your Minimax order, you will typically be provided with a tracking number. This tracking number is sent to you via email after your order has been shipped. If you did not receive the tracking information or are unable to track your package:.
Can I return an item if it's not what I expected?
If the item you received is not what you expected, Minimax has a 30 Day change of mind returns policy. A product can be returned for a refund if it's in the same condition and original packaging, has been unused and with any labels attached. Include
What should I do if I am charged for shipping but the item was available in-store?
If you were charged for shipping for an item that was later found to be available in-store at the time of purchase, please contact Minimax customer service. They may offer a refund for the shipping cost as a goodwill gesture. Make sure to provide the
How long does it take for Minimax to ship an order?
The time it takes for Minimax to ship an order varies. Orders are typically processed and shipped within a few business days, but during busy sale periods, there may be delays. Once the order is dispatched, you will be provided with a tracking number
What can I do if my order from Minimax is delayed?
If your Minimax order is delayed, you should have received communication regarding the delay. It could be due to factors such as delayed stock from one of our warehouses or delays with the shipping service. Contacting Minimax customer service is the
What should I do if my Minimax order is not complete upon delivery?
If your Minimax order is incomplete upon delivery, it may be due to parts of your order being shipped from different locations or suppliers. In this case, you can expect separate deliveries for each part of your order. To have clarity on this and rec
How can I return a product that I ordered incorrectly or changed my mind about?
We understand that sometimes you may change your mind about a product after making a purchase. To facilitate a return for a change of mind, Minimax offers a 30 Day Change of Mind Returns policy. The product must be returned in original packaging/cond
Can I cancel my order before it gets shipped out?
If you need to cancel an order before it has been shipped, please contact Minimax immediately. In your message, confirm that you would like to cancel the entire order, including all items. This will help us assist you promptly and prevent the order f
What do I do if I receive the wrong size product or if it doesn't meet my expectations?
If the product you received does not meet your expectations in terms of size or quality, and you need it to be exchanged, you are welcome to return the order to any of our Minimax stores, provided the product is in its original saleable condition and
What steps should I follow if I haven't received my gift card or if there are issues with the card?
If you encounter issues with receiving a gift card such as delivery delays, please contact Minimax customer service promptly. We can lodge an enquiry on your behalf regarding the shipment of the card, or alternatively, we can invalidate the undeliver
How do I report a negative shopping experience or poor customer service?
At Minimax, we value customer feedback and take reports of negative experiences very seriously. We encourage you to share your experiences so that we can investigate and address the issues effectively. To report a negative shopping experience, contac