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Customer Support

<div data-block="true" data-editor="fcemd" data-offset-key="4fp26-0-0" id="isPasted"><div data-offset-key="4fp26-0-0"><span data-offset-key="1dhhk-0-0"><span data-text="true">If you have never activated your online account linked to your member rewards card then it will not recognise your email.</span></span></div></div><div data-block="true" data-editor="fcemd" data-offset-key="26f70-0-0"><div data-offset-key="26f70-0-0"><span data-offset-key="26f70-0-0"><span data-text="true">To request an account invite email please contact our support team.</span></span></div></div><div data-block="true" data-editor="fcemd" data-offset-key="d53aj-0-0"><div data-offset-key="d53aj-0-0"><span data-offset-key="d53aj-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="fcemd" data-offset-key="ft7mc-0-0"><div data-offset-key="ft7mc-0-0"><br></div></div>

If you have never activated your online account linked to your member rewards card then it will not recognise your email.To request an account invite email please contact our support team.

Online Account Activation

Loyalty

Click & Collect vs Delivery

How do I use the Click & Collect service?

Click & Collect

Contact Us Form

Live chat

Minimax Store Locations

Supplier Requests

Donation Requests

Price Match

Join Our Team

How do I report a negative shopping experience or poor customer service?

Contact Us

Gift Cards

What steps should I follow if I haven't received my gift card or if there are issues with the card?

Minimax Rewards

Welcome Offer

Member Rewards

VIP Offers

Updating your email details

What do customers appreciate about our service?

Faulty Products

Wrongly Delivered Order

Change of Mind

Damaged Goods

Can I return an item if it's not what I expected?

How can I return a product that I ordered incorrectly or changed my mind about?

What do I do if I receive the wrong size product or if it doesn't meet my expectations?

Returns & Exchanges

Delivery Times

Route Package Protection

Dispatch Timeframe

What should I do if only part of my order arrived?

What happens if I miss a delivery from Minimax?

What is Minimax's extended product range?

Can I add additional items to my order?

How can I track my Minimax order?

What should I do if I am charged for shipping but the item was available in-store?

How long does it take for Minimax to ship an order?

What can I do if my order from Minimax is delayed?

What should I do if my Minimax order is not complete upon delivery?

Can I cancel my order before it gets shipped out?

Can I change the shipping address after placing an order?

What is the process for confirming customer requests for stock check or order processing?

Online Account ActivationUpdated 2 months ago