How do I report a negative shopping experience or poor customer service?Updated 6 months ago

At Minimax, we value customer feedback and take reports of negative experiences very seriously. We encourage you to share your experiences so that we can investigate and address the issues effectively. To report a negative shopping experience, contact our customer service with details of the incident. Please include information such as order numbers or membership details to help us accurately locate your transactions and understand the relevant context.

We are committed to improving our service and will make every effort to find a satisfactory resolution to your concerns.