Couriers, dispatch and timeframes
Your order will be delivered in 3-10 business days from dispatch, depending on your location. Please note we only ship orders to Australian residential or business postal addresses. Minimax is not liable for any loss, damage or injury you or any thir
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Most orders are processed the next business day and dispatched within 72 hours. Orders placed after 12pm Friday and over the weekend won't be processed until Monday. Please contact customer support for the latest update on dispatch times.
If you've received only part of your order, the remaining items may be shipped separately, especially if your order is from multiple fulfillment centers or includes items from the extended product range. You will usually receive additional tracking n
If you weren't available when a delivery was attempted, your order may be taken to a local Post Office. You should receive a notification about the missed delivery and details on which Post Office is holding your package. You can then collect your or
Minimax's extended product range refers to products that are offered online and may be delivered directly from the supplier rather than Minimax's own inventory. For these products, tracking information and delivery updates are provided as soon as the
To add items to an existing order, please contact our customer service team with your order number and the details of the additional items you wish to purchase. Depending on the availability of the items and the status of your original order, we may
To track your Minimax order, you will typically be provided with a tracking number. This tracking number is sent to you via email after your order has been shipped. If you did not receive the tracking information or are unable to track your package:.
If you were charged for shipping for an item that was later found to be available in-store at the time of purchase, please contact Minimax customer service. They may offer a refund for the shipping cost as a goodwill gesture. Make sure to provide the
The time it takes for Minimax to ship an order varies. Orders are typically processed and shipped within a few business days, but during busy sale periods, there may be delays. Once the order is dispatched, you will be provided with a tracking number
If your Minimax order is delayed, you should have received communication regarding the delay. It could be due to factors such as delayed stock from one of our warehouses or delays with the shipping service. Contacting Minimax customer service is the
If your Minimax order is incomplete upon delivery, it may be due to parts of your order being shipped from different locations or suppliers. In this case, you can expect separate deliveries for each part of your order. To have clarity on this and rec
If you need to cancel an order before it has been shipped, please contact Minimax immediately. In your message, confirm that you would like to cancel the entire order, including all items. This will help us assist you promptly and prevent the order f
Yes, you can change the shipping address after placing an order. Once you realize that the shipping information is incorrect, please reach out to us immediately with the correct address. We will update your order details to ensure the delivery goes t
When you reach out with a request, whether it's checking stock at a specific location, updating an order, or asking about product availability, we promptly address your query. We either check the necessary information on the webpage, process orders i